Adv Med Support Assistant
The Advanced MSA performs a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. MSA positions are frequently the single support position located on one or more units and link the nursing service with health administration and outpatient care and patient flow information. The MSA duties are considered chief sources of patient care and patient flow information. The MSA position typically has responsibility for the overall management of clinic profiles. The MSA must be able to interpret and communicate requirements of VHA Scheduling Directives, Advanced Clinic Access (ACA) as mandated and complete accurate scheduling
Responsibilities:
a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. Place patients in the Recall System appropriately using the correct desired date. All appointments will be made with 1he patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center whenever possible. b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. c. Daily review of encounters, active/pending consults, Electronic Wait List, Recall list and AudioCARE communications for accuracy and disposition. The Advanced MSA maintains overall responsibility for numerous VISTA applications (Veterans Integrated Software Architecture) will interface with CPRS (Computerized Patient Record System), GUI (Graphical User Interface) computer programs. The Advanced MSA is crossed trained for scheduling and maintaining other Teamlets if necessary and will be assigned to other Teamlets if required. Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; Explains VA 's mandate to collect insurance information to veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent contributes to the revenue collection process by identifying patients with third party insurance. Responsible for identifying incomplete encounter information and communicating findings to providers to facilitate accurate workload credit and revenue collection. Another critical role performed by the MSA is the Patient Health Coach. Health coaching supports the VHA Patient aligned model by improving patient experience and enhancing patient self-management skills by expanding face to face and non-face to face encounters conducted by the MSA. These encounters involve working with patients prior to a face to face visit, post visit follow up and between visits. Prior visit tasks may include setting a visit agenda with the patient (what health care needs will be addressed), eliciting a basic history, checking on medication use and ensuring needed testing is conducted. Post visit follow up tasks may include making sure the patient understands what took place during the visit, engaging the patient in self- management skill building and overall enhancing the patient experience with the visit. Incumbent must possess working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital. Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect the patient flow process. The incumbent orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic. Work Schedule:
8:
00 am to 4:
30 pm (Monday Through Friday) Financial Disclosure Report:
Not required Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. meet all requirements by the closing date of this announcement, Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education:
Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR One year above high school; OR Equivalent combination of experience and education listed above. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:
GS-6:
One year of experience equivalent to the next lower grade level. In addition, candidates must also demonstrate the following knowledge, skills, and abilities:
1. Ability to collaborate and communicate with a wide range of medical clinician across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administration functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred
Experience:
References:
VHA Handbook 5005, Part II, Appendix G45 The full performance level of this vacancy is GS 6. Physical Requirements:
Work is sedentary and performed in an office environment. Light lifting, under 15 pounds, reaching above shoulder, use of fingers, both hands required, walking, standing, sitting (6 or more hours), repeated bending, climbing stairs, both legs required, ability for rapid mental and muscular co-ordination simultaneously, near vision correctable at 13 to 16 to Jaeger 1 to 4, far vision correctable in one eye to 20/20 and to 20/40 in the other, depth perception, ability to distinguish basic colors, ability to distinguish shades of colors, hearing (aid permitted), hearing without aid, other (specify) mental and emotional stability required, use of computer for 7 or more hours.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. Place patients in the Recall System appropriately using the correct desired date. All appointments will be made with 1he patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center whenever possible. b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. c. Daily review of encounters, active/pending consults, Electronic Wait List, Recall list and AudioCARE communications for accuracy and disposition. The Advanced MSA maintains overall responsibility for numerous VISTA applications (Veterans Integrated Software Architecture) will interface with CPRS (Computerized Patient Record System), GUI (Graphical User Interface) computer programs. The Advanced MSA is crossed trained for scheduling and maintaining other Teamlets if necessary and will be assigned to other Teamlets if required. Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; Explains VA 's mandate to collect insurance information to veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent contributes to the revenue collection process by identifying patients with third party insurance. Responsible for identifying incomplete encounter information and communicating findings to providers to facilitate accurate workload credit and revenue collection. Another critical role performed by the MSA is the Patient Health Coach. Health coaching supports the VHA Patient aligned model by improving patient experience and enhancing patient self-management skills by expanding face to face and non-face to face encounters conducted by the MSA. These encounters involve working with patients prior to a face to face visit, post visit follow up and between visits. Prior visit tasks may include setting a visit agenda with the patient (what health care needs will be addressed), eliciting a basic history, checking on medication use and ensuring needed testing is conducted. Post visit follow up tasks may include making sure the patient understands what took place during the visit, engaging the patient in self- management skill building and overall enhancing the patient experience with the visit. Incumbent must possess working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital. Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect the patient flow process. The incumbent orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic. Work Schedule:
8:
00 am to 4:
30 pm (Monday Through Friday) Financial Disclosure Report:
Not required Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. meet all requirements by the closing date of this announcement, Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education:
Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR One year above high school; OR Equivalent combination of experience and education listed above. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:
GS-6:
One year of experience equivalent to the next lower grade level. In addition, candidates must also demonstrate the following knowledge, skills, and abilities:
1. Ability to collaborate and communicate with a wide range of medical clinician across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administration functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred
Experience:
References:
VHA Handbook 5005, Part II, Appendix G45 The full performance level of this vacancy is GS 6. Physical Requirements:
Work is sedentary and performed in an office environment. Light lifting, under 15 pounds, reaching above shoulder, use of fingers, both hands required, walking, standing, sitting (6 or more hours), repeated bending, climbing stairs, both legs required, ability for rapid mental and muscular co-ordination simultaneously, near vision correctable at 13 to 16 to Jaeger 1 to 4, far vision correctable in one eye to 20/20 and to 20/40 in the other, depth perception, ability to distinguish basic colors, ability to distinguish shades of colors, hearing (aid permitted), hearing without aid, other (specify) mental and emotional stability required, use of computer for 7 or more hours.
- Department:
0679 Medical Support Assistance - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
